Recently, Lenny Talarico, Director of Events, attended the BizBash LA Idea Fest ’12. During his busy schedule assisting in the launch of BizBash’s new ideation tool, IdeaBooks, Lenny had the opportunity to hear one of our event industry colleagues, Cheryl Cecchetto. Among her many informative ideas, she discussed 20 questions to ask yourself to ensure longevity in the event industry.
It got us thinking, we at MGM Resorts Events attribute our longevity to affirmative answers to these very same questions.
Great thoughts to be in a leadership position, no matter what business you're in. What do you think? Any questions you would add?
1. Do you go above and beyond with client requests?
2. Are you attentive to the details? Is your team?
3. Are your client’s always fully informed on status updates?
4. What is your real response time like?
5. Do you focus on honing quality relationships with clients?
6. Do you stay in-touch year round with clients?
7. Do you share their highs & lows and understand their issues?
8. Do you exceed expectations?
9. Do you have original ideas, or do you sell what’s easy and in stock?
10. Do you focus on what’s right for the client/event or do what is easy?
11. Do you own your mistakes?
12. Do you deliver what you say you will?
13. Do you nurture loyalty?
14. Do you prioritize the needs of your client over costs?
15. Do you have a clear understanding of the client’s philosophy from the start?
16. Do you know the clients interests? Their Mission statement?
17. Do you really listen to the client? Or do you lecture?
18. Are you open and approachable?
19. Do you meet deadlines?
20. Do you reach for the stars?
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